Shipping policy

Shipping Policy

We are committed to delivering your order as quickly and reliably as possible. Please review the following information regarding our shipping process.

Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.

Shipping Time

Once shipped, estimated delivery times are:

  • United States: 3–10 business days
  • International orders (if applicable): 7–15 business days

Delivery times are estimates and may vary depending on location, customs, and carrier conditions.

Shipping Rates

We offer the following shipping options:

  • Standard Shipping: Free or flat rate (as displayed at checkout)
  • Expedited Shipping (if available): Calculated at checkout

Shipping fees, if applicable, will be clearly shown before completing your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to update.

Shipping Address Responsibility

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at support email.

Delayed or Lost Packages

While we work with reliable carriers, delays may occasionally occur due to factors outside our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)

If your package is significantly delayed, please contact us and we will assist you in resolving the issue.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery with your order number and photos of the issue.

We will review your case and provide a suitable solution.

Contact Us

If you have any questions about shipping, please contact us:

📧 Email: support@mayluckcare.com